Shipping policy

The shipping process at VELAURNE works this way:

-You buy something 

We receive the order, and process it (Print label and prepare the order electronically)

This process can take up to 1 or 3 days

After preparing the order electronically, we deliver the package to the logistics company, and it is sent to your shipping address. This process can take 5-14 days depending on your region, with Europe/UK being the one that takes the least and North America being the one that can take the longest. take.

Finally, the package arrives at your address, from the moment the package is delivered, you have 14 days (on holidays you don't count so it is extended) to request a return, the return costs 5.99€ since you will simply pay the label return shipping (A small part if you live in the USA, we will take care of the rest as long as you only pay 5.99€) The return process may take 14 days from its beginning, why? Because we need to wait for shipping, check the product, and start refunding the funds.